Posts Tagged ‘Email’

Beware of E-mails about Domain Name Disputes

By elliotdougherty - October 27th, 2010

We have recently become aware of an influx of spam e-mails pertaining to domain names going around to registered domain owners. The e-mail’s content refers to your registered domain name(s) and internet branding as being registered by another company in all extensions relating to .cn, .tw, .hk, .org, .info, .asia, .net and more. The disputing company is usually from an Asian country (typically China) and will give you a short amount of time to settle the dispute.

The main goal of these scammers is to get you to register domain names with them at ridiculously expensive prices. They randomly search for a domain name’s owner and will send an email message introducing themselves as a reputable domain name company. The scammer will claim that some company has submitted a request to register a few domain names bearing a keyword in your domain name. In order to “protect” your trademark, they will offer a chance to win back the requested domain names within the stipulated time frame before they approve the registration from said company. To make the message look genuine, it is often ended with the person’s name, designation, company name, contact numbers, website address and email address in their signature. An important note is to pay attention to the grammar and punctuation of the email. Sometimes you can detect the fraudulence right away through misspellings and/or outdated phrases.

The initial reaction is to panic and register the domain names first. However, once you respond to the e-mail, the company will send you a form to dispute the competing company’s domain application. The form they will send you is not a dispute form at all, but an order form, with exorbitant rates to register domains.

Here is an example of the typical scam e-mail:

Dear Sir/ Madam:
I’m sorry to disturb you so abrupt. We are a domain name registration service company in Asia,
On 6th October. we received a formal application submitted by [Name] who wanted to use the keyword “[Keyword]” to register the Internet Brand and with suffix such as .cn /.com.cn /.net.cn /.hk /.asia / domain names.
After our initial examination, we found that these domain names to be applied for registration are same as your domain name and trademark. We aren’t sure whether you have any relation with him. Because these domain names would produce possible dispute, now we have hold down his registration, but if we do not get your company’s an reply in the next 5 working days, we will approve his application
As authorized anti-cybersquatting organization we hereby suspect Mr. John Zhang is a domain investor. so we need you to attach importance to this issue.
In order to handle this issue better, Please contact us by Fax ,Telephone or Email as soon as possible.
Yours sincerely          2010-10-8
Sophia
Oversea Marketing Manager

These notifications will usually come via e-mail but have sometimes come through traditional mail as well. It is important to always notify your hosting company about any questionable messages pertaining to your domain name.

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Setting up your phone for e-mail

By admin - February 17th, 2010

There are a wide range of mobile devices (iPhone’s, Blackberry’s PDA’s, etc.) that allow you to not only make phone calls, but now offer an email client as well to check your email remotely. While all of the options these new phones offer provide more ways for us to stay in touch, configuring them can be a bit of a task. As your website and email hosting provider, we do support standard PC/Mac e-mail clients. However, due to the vast differences from phone to phone, and liability issues with phone providers, we are unable to offer full configuration support.

Before you begin setting up your phone for e-mail you will want to make sure that you have accurate account information to enter into the phone. If you feel you do not have this information, please contact us and we can get it for you.

Settings you will need to know:

Email Address*:   <yourname@yourdomain.com>

Username:   <yourname@yourdomain.com> – Your username should be the same as your FULL email address

Password:   If you have your password saved and don’t know what it is please call our Hosting department for assistance

Outbound (SMTP) server*:      smtp.<yourdomain>.com

Outbound (SMTP) port**:       25 or 587

Incoming (POP3) server*:      pop.<yourdomain>.com

Incoming (POP3) port:         110

* – Please note that your domain may end in .com, .net, .org or any number of other available names. Please be certain that you are using the correct domain name or you will not be able to configure your new phone properly.

** – This information is only required if you phone prompts you for it or allows you to configure advanced settings. Please note that some Internet Service Providers (ISP) have begun blocking the default Outbound SMTP port of 25. If you find that your service provider is blocking port 25 please use port 587 instead.

You will also need to confirm that you are set to use your username and password to login for Outbound (SMTP) connections just like for Incoming (POP) connections. Our email servers only allow email from our customers so this option must be enabled in order for you to send email.

Now that you have made sure that you have the correct account information for your phone, you can begin entering your information. If you have any questions about how to enter your account information into your phone please contact the cellular provider (Verizon, AT&T, Sprint, etc) that you purchased the phone from. They will be able to help you set up your phone and describe how to configure it to access your email account.

If you have any email account specific questions we are still here to assist you at 215-345-5424.

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