There are a wide range of mobile devices (iPhone’s, Blackberry’s PDA’s, etc.) that allow you to not only make phone calls, but now offer an email client as well to check your email remotely. While all of the options these new phones offer provide more ways for us to stay in touch, configuring them can be a bit of a task. As your website and email hosting provider, we do support standard PC/Mac e-mail clients. However, due to the vast differences from phone to phone, and liability issues with phone providers, we are unable to offer full configuration support.
Before you begin setting up your phone for e-mail you will want to make sure that you have accurate account information to enter into the phone. If you feel you do not have this information, please contact us and we can get it for you.
Settings you will need to know:
Email Address*: <email@example.com>
Username: <firstname.lastname@example.org> – Your username should be the same as your FULL email address
Password: If you have your password saved and don’t know what it is please call our Hosting department for assistance
Outbound (SMTP) server*: smtp.<yourdomain>.com
Outbound (SMTP) port**: 25 or 587
Incoming (POP3) server*: pop.<yourdomain>.com
Incoming (POP3) port: 110
* – Please note that your domain may end in .com, .net, .org or any number of other available names. Please be certain that you are using the correct domain name or you will not be able to configure your new phone properly.
** – This information is only required if you phone prompts you for it or allows you to configure advanced settings. Please note that some Internet Service Providers (ISP) have begun blocking the default Outbound SMTP port of 25. If you find that your service provider is blocking port 25 please use port 587 instead.
You will also need to confirm that you are set to use your username and password to login for Outbound (SMTP) connections just like for Incoming (POP) connections. Our email servers only allow email from our customers so this option must be enabled in order for you to send email.
Now that you have made sure that you have the correct account information for your phone, you can begin entering your information. If you have any questions about how to enter your account information into your phone please contact the cellular provider (Verizon, AT&T, Sprint, etc) that you purchased the phone from. They will be able to help you set up your phone and describe how to configure it to access your email account.
If you have any email account specific questions we are still here to assist you at 215-345-5424.