Client Support Portal

Website Hosting Support

When other companies put your on hold, IQnection is puts you first!  We offer 6 great ways that you can get immediate tech support by our on duty technicians.  We keep your business running and your employees working.
 

1) Email Ticketing System
If you have any issues, please send an email to support@iqnection.com. This will generate a trouble ticket and someone will work on your issue as soon as possible to get it resolved.

2) Remote Assistance
If you have issues setting up a new email account or you can't send/receive messages in your mail program, you can always call us for assistance. If there is an issue with email that we cannot figure out over the phone, we have to remote connect to your computer. We use SimpleHelp, which uses the Java program already built into your web browser to connect to either a Mac or PC. We will be able to see your computer screen and use your computer as if we were sitting in front of it.

3) Control Panel
You always have access to your Control Panel. It allows you access to tools such as:

   > Detailed Site Statistics
   > DNS Manager
   > Manage Email Users
   > Content Management System
   > Web Form Database
   > Manage Global Meta Tags
   > Pay A Bill Online

4) Phone Support: (215.345.5424) 
We are available from 8:00AM EST- 8:00PM EST Monday - Friday excluding Major Holidays for free and unlimited tech support.

5) Paid Professional Support
Paid professional support is available 24/7 for all clients who are in need of emergency support with their website, email, or managed server.